FAQ Page

  1. Was Captain Morgan a real person? If so, where can I get more information? Captain Henry Morgan certainly was a real person, a larger than life personality full of the adventure and spice our brand embodies. For more information, see the About Captain Morgan section of this site.
  2. What’s the secret formula? Only our Master Blenders know what creates the unique flavor of all the products in the Captain Morgan family – and their lips are sealed! All we can tell you is that rum differs from other spirits because it is distilled from sugar cane, and the combination of type of yeast employed for fermentation, distillation method and blending determines the characteristic flavor of rum.
  3. How do I store my Captain Morgan Original Spiced Rum and how long can I keep it? All the rums or spirit drinks of Caribbean rum in the Captain Morgan family are ready to drink when we bottle them, and your bottle should be stored in a cool, dry, consistent environment. If you like, you can refrigerate your Captain Morgan but it’s not necessary.
  4. I have an awesome recipe using Captain Morgan. How can I submit it? Send your suggestion to captainmorgan@consumer-care.net

We update our recipe database regularly, and if our expert mixologists feel that your suggestion ranks with the best of The Captain’s cocktail concoctions, then we may add it (subject to Terms and Conditions)!

Alternatively, become a fan on www.facebook.com/CaptainMorganUSA and post your recipe on The Captain’s page (wall?). That way the rest of the crew can let you know what they think of it and maybe share some other recipes too.

  1. I’m having technical problems on your website, can you help? Contact us at captainmorgan@consumer-care.net. Be sure to include the following information so we can look into the problem:
  • URL address of the page you were experiencing the problems on (http://www…)
  • Browser you used (Internet Explorer, Netscape, etc.)
  • Connection (and speed) you used (dial-up, cable, DSL, your internet provider)
  • What happened when you tried to access the page
  • Operating system you used (MAC or PC)
  1. Can I get a job with the Captain? We do not solicit employment candidates through this web site. If you are interested in careers at Diageo please visit www.diageo-careers.com.
  2. Where can I find Captain Morgan rum products for purchase? You can find Captain Morgan at your local liquor retail outlet. You can also send a gift of Captain Morgan through one of the many online spirits retailers that specialize in shipping Captain Morgan to that special someone(void where prohibited).
  3. How do I contact Captain Morgan? You can become a fan of the Captain on www.facebook.com/CaptainMorganUSA to stay up to date with his latest adventures.
  4. Where can I find more information about your company? Captain Morgan Original Spiced Rum is owned by the Captain Morgan Rum Co. Detailed information about the company is available at www.diageo.com.
  5. I’ve received or read a listing on trade board offering opportunities to earn money by wrapping my car with advertisements for the Captain Morgan brand. Is this true? No, it is not true and we have received emails about people who have been asked for money to cover the “cost” of the car wrap. We can confirm that this is a phishing scam. The Captain Morgan brand does not carry out any such promotional programs and does not take part in any such activities with third parties.

Captain Morgan is very concerned that these fraudsters are attempting to dupe our customers and exploit their trust in the Captain Morgan brand. We take the protection of our customers’ rights very seriously and, wherever possible, we take action to try to stop these hoaxes.

Please do not respond to this car advertisement scam. Instead, if you receive a solicitation like this, please let us know at legal@diageo.com. We will forward it to the appropriate authorities, and will take such further action as is possible and appropriate.

Captain Morgan Rum.